Office hours 9am to 3pm with out of hours cover 24/7, 365 days using a dedicated service line.
(No call centres or impersonal answering services!)
Vixen Catering Equipment Ltd provide a service and maintenance facility for all major manufacturers of commercial catering equipment nationally.
Vixen is a small friendly company offering a 24 hour, 7 day a week service. Our employees have many years of experience in working in the commercial catering industry and are happy to offer advice with regard to planned preventative maintenance in addition to reactive maintenance and new equipment as required.
Vixen has state of the art technology allowing you to track and log your calls online via email or the website thus enabling time and cost savings to you.
We offer the following service:
Prompt response 24/7, 365 day service.
Existing network of pre qualified engineers.
Relationships built on a personal service.
Full service history maintained via asset tagging and in house warranty management.
Economic methods of logging calls via our customer portal or alternatively for that personal service: telephone, email, or fax.
Crm database reinforcing total quality management.
Total H&S & Environmental compliance.
We can offer reactive or planned maintenance with a bespoke service tailored to your needs.